Refunds and cancellation

This is how refunds and cancelling work for LazyFrog's paid plans.

• 14 days money back: ask on Support within 14 days of your first payment and we refund every plan payment you made in those 14 days, in full. One per customer; plan changes don't start a new 14 days; bandwidth boosts aren't refundable. The refund ends your paid plan straight away (your account moves to Free; nothing in your projects is deleted). Your legal rights are not affected. The 14 days start with your first payment ever and are the same whichever plan you are on: upgrading, downgrading, switching between monthly and yearly or opening another account never starts a new 14 days. The refund is every plan payment you made in those 14 days (a first plan and an upgrade, for example), each in full, and it ends your plan: your account moves to the free plan (nothing in your projects is deleted). If you are a consumer in the EU or UK you also keep your statutory 14-day right of withdrawal, and we honour it: "once per customer" applies apart from your legal rights. Resubscribing later is always possible at the normal price, but starts no new money-back.
• Cancel any time in the portal. Your plan runs to the end of the period you paid for, then your account moves to the free plan. You choose which project stays active. Nothing in your projects is deleted. Older version history shortens to the new plan's length, projects beyond the new limit become read-only and asleep (a published site keeps being served, and they come back if you upgrade), and extra custom domains stop working after 14 days.
• After the first 14 days nothing is refunded, in part or in full: cancel anytime and you keep access until the end of the period you've paid for. No refund of part of a period, ever, unless the law requires it.
• Switching from monthly to yearly in your first 14 days is possible: Creem charges the year and refunds the unused part of the month, and a money-back then refunds the rest in full. After the first 14 days you can't switch in the middle of a period, because that would refund part of a payment: cancel at the end of the period and choose Yearly when you come back.
• Yearly plans get a reminder 30 days and 7 days before they renew, with a one-tap switch to monthly or cancel.
• Refunds go back to the original payment method, in the original currency. Creem, our merchant of record, makes them: ask us on Support and we arrange it.