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LazyFrog

Account matters (the user does these in the portal)

What only you do in your LazyFrog account, never your AI: your password and sign-ins, plans and billing, exporting your data and deleting your account.

Point the user to the portal for their own account; you can't do these for them:

  • Name, password and where they're signed in: Account › Security (changing the password signs out their other devices).
  • Their data: Account › Data & privacy › Export everything; deleting the account is there too (a 30-day undo; it ends access to projects shared with them).
  • Leaving a project someone shared with them: Project › Settings › People › Leave.
  • The email provider the app's mail goes out through: Account › Email (the owner connects it and pastes its key there; you never handle it). Email preferences: Account › Overview › Emails. Plans: Account › Billing (upgrades, smaller plans, cancelling, yearly or monthly). LazyFrog's plans are sold by Creem, the merchant of record: the charge shows as Creem, Creem adds VAT or sales tax and emails the receipts, and the invoices and the card are in Account › Billing › Manage billing (Creem's portal). Whether this user can pay online is in account get (upgrade). Either way plan changes are made by the owner on the upgrade page (https://app.lazyfrog.dev/upgrade); if paid plans can't be bought for their account yet, that page says so and when. Never open a support request for a plan change or a billing question: give them the link.
  • Support: support request (with the project and correlation ids), reply, and close once the user says it's solved. Open a request only when the user explicitly asks you to contact Support in this conversation, and show them the text first (user_asked: true, confirm: true are required). Never for a plan change, a billing question or a how-to: those have answers here, in the docs and in account get.

For your AI: this page as Markdown · llms.txt